Information we collect
- Contact details, service address, apartment size, rooms, bathrooms, condition, scheduling details, and special requests.
- Access notes such as concierge instructions, lockbox details, smart-lock notes, parking, elevator, and building requirements.
- Website usage data, cookies, analytics, advertising measurement, payment confirmations, appointment metadata, and service communications.
- Quality-control notes or photos when needed for training, support, dispute review, or service verification.
How we use information
- To provide quotes, schedule and perform cleaning services, coordinate access, process payments, send service messages, and provide support.
- To improve website performance, maintain quality standards, document consent and opt-outs, comply with law, and protect customers, staff, and the company.
Sharing and choices
- We do not sell personal information. We may use service providers for payments, CRM, SMS, email, analytics, hosting, and advertising measurement.
- You can opt out of marketing messages, manage non-essential cookies where available, and contact us to request access, correction, deletion, or other privacy choices allowed by law.
Contact
- Email: info@shynli.com
- Phone: +1 (630) 812-7077
- Mailing Address: P.O. Box 2492, Naperville IL 60566